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How Our Policies Protect Your Account

pera987 operates under terms designed to keep your account secure and your data handled with care. Access to the platform and its features is available where local law permits and for eligible account holders in the Philippines.

Philippines-based account termsGCash, Maya, InstaPay coveredData handled with careClear withdrawal conditionsAccount access your way
pera987 How Our Policies Protect Your Account
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

Got a question about your account terms, a data request or a policy concern? We keep three contact paths open so you can reach the right team without waiting around. Each channel routes directly to staff who handle account and compliance queries, not a general queue.

Team online

Live Chat

Start a live chat session from inside your account. This is the quickest route for urgent policy questions, account suspension queries or GCash withdrawal holds that need immediate review.

Email Support

Send your legal or data-related request to our support email address listed in your account settings. We aim to respond within one business day for policy and compliance matters.

Account Help Centre

The Help Centre inside your account covers common policy topics — account closure steps, how we store your data, and how to update the GCash or Maya details linked to your wallet.

ACCOUNT SECURITY STANDARDS

How We Handle Data, Cookies and Account Access

Security is not just a checkbox for us. Every layer of your account — from login to cash-out — is built around keeping your information where it belongs: with you. Here is what we actually do, not just what we say.

Data Handling

Your personal and payment data — including GCash and Maya details — is stored using SSL encryption. We collect only what is needed to run your account and process verified withdrawals.

Cookies and Tracking

We use session cookies to keep your lobby state and preferences intact. Analytics cookies help us understand which game rooms get the most use. You can manage cookie choices in your browser settings.

Data Retention and Requests

We retain account data for as long as your account is active and for the period required by applicable law after closure. To request access to your stored data or ask for deletion, contact us via live chat or email.

Account Security Steps

Login uses an OTP sent to your registered mobile number. If you notice unrecognised activity on your account wallet — especially around InstaPay or Maya transactions — report it immediately through live chat.

Common Legal and Policy Questions

These are the questions we actually get about account terms, data rights and how our policies work in practice. If yours is not listed here, live chat gets you to the right person fast.

Account access depends on local law and is available only where Philippine regulations permit. You must meet the eligibility conditions stated in our terms at the point of registration.

We use your data to verify your identity, process GCash, Maya and InstaPay transactions, and maintain your account. We do not sell your data. Sharing with third parties happens only where law or payment processing requires it.

Yes. Send a written data-access request through our support email or live chat. We will confirm what information we hold and provide it within the timeframe required by applicable law.

After account closure, we retain your data for the period required by applicable Philippine law and our internal compliance obligations. Once that period ends, records are deleted or anonymised.

Go to your account wallet settings and select the payment method you want to update. A verification step, including an OTP to your registered number, is required before any change takes effect.

Report it immediately via live chat. Our team can freeze your account wallet, review recent InstaPay or Maya activity, and walk you through a secure credential reset to protect your funds.
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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.